1) Introduction
At VantigoMarkets (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you browse our website, place orders for bouquets and gifts, book event florals, or contact us via phone, email, or forms.
By using our services, you agree to this Policy. If you do not agree, please refrain from using our website or services.
2) Information We Collect
Personal Information
Information you provide directly, such as:
- Name, email address, phone number
- Billing address, delivery address, recipient name & phone
- Order details (product selections, card message, occasion notes)
- Event brief (venue, date/time, mood board references)
- Payment-related details processed via trusted third parties
Non-Personal / Technical Information
- Usage data (pages viewed, time on page, navigation patterns)
- Device/browser information and IP address
- Approximate location (derived from IP) where applicable
- Cookies or similar technologies for preferences and analytics
3) How We Collect Information
- Directly from you: when you order flowers, fill out forms, request quotes, or contact us.
- Automatically: via cookies/analytics when you browse our site.
- From third parties: payment processors, delivery partners (status updates), or marketing tools.
4) How We Use Information
- Process and fulfill your orders & deliveries
- Send order confirmations, delivery updates, and support responses
- Provide quotes for weddings/events and manage booking timelines
- Personalize product recommendations and content
- Improve site performance and customer experience
- Detect and prevent fraud or misuse
- Comply with legal obligations
5) Cookies & Similar Technologies
We use cookies to enable core functions (cart, checkout), remember preferences (currency, locale), and measure performance (analytics). You may disable cookies in your browser; however, some features (e.g., cart/checkout) may not function properly.
6) Sharing & Disclosure
- Couriers & riders: delivery address, recipient name/phone for successful hand-off.
- Payment processors: handle your payment securely on our behalf.
- Operational vendors: hosting, analytics, email/SMS services under confidentiality obligations.
- Legal & safety: if required by law or to protect our rights or users.
We do not sell or rent your personal information.
7) Data Security
We implement reasonable administrative, technical, and physical safeguards. While no method is 100% secure, we work to protect your information throughout order and support workflows.
8) Data Retention
We keep information as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements. We may anonymize data for analytics.
9) Your Rights
- Access, correct, or delete your personal information (subject to legal exceptions)
- Object to certain processing or request restriction
- Opt out of marketing emails (via the unsubscribe link or by contacting us)
10) Children’s Privacy
Our services are not directed to children under 13. If you believe a child provided information to us, please contact us so we can take appropriate action.
11) International Transfers
Data may be processed in the Philippines or other locations where our providers operate. By using our services, you consent to such transfers in accordance with this Policy and applicable laws.
12) Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of our services constitutes acceptance of the changes.
13) Contact Us
Questions about privacy? Reach us at:
VantigoMarkets
One Bonifacio High Street, 5th Ave, BGC, Taguig 1634, Metro Manila, Philippines
Email: privacy@VantigoMarkets.ph
Phone: +63 (2) 8555 2468 / +63 917 628 4321